Terms & Conditions

Making your booking

1. Deposit is required at the time of the booking. The balance is due 90 days prior to the event. Failure to pay on time could result in cancellation of your booking, and the deposit will be non refundable.

Changes to your booking made by you

1. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible.  Whilst we will do all we can to assist you, we cannot guarantee your request will be possible.

Cancellation by you

1. If you need to cancel your confirmed holiday, you must let us know in writing as soon as possible.

2. The following cancellation fees will apply:
   - Cancellation before 90 days of arrival – Your deposit.
   - Cancellation within 90 days of arrival - 100% of the holiday price

3. You may be able to recover some or all of these costs through your holiday insurance.

Cancellation by us

1. In the rare event of us having to cancel your holiday due to events outside our control, for example; natural disaster or terrorist activity, we will be happy to refund your trip, less any costs that we have incurred on your behalf and which are non refundable to us.

Complaints

1. Let us know straight away if you have any complaints.  Most problems can be sorted out quickly and easily once we are aware of them.  If you are still dissatisfied, write to us within 28 days of your departure with full details of your complaint.

Your responsibilities

1. We do not provide transport to the venue as part of our service.  It is your responsibility to make your own travel arrangements.  We accept no responsibility for cancelled or delayed Journeys.  You may be able to claim for such occurrences through your insurance.

2. You must ensure that you have adequate holiday insurance and that it is appropriate for the activities you will be taking part in.

1. Whilst on our holidays, we expect a reasonable level of behaviour from our guests.  Any guest whose behaviour is likely to cause danger, upset or distress anyone else or damage to property could result in them being asked to leave the holiday.  No refund will be given and we shall be under no obligation to meet any costs you may incur as a result of your holiday being cancelled, for example; alternative accommodation.

Special requests

1. We will do our very best to honour any special requests you make, but we cannot guarantee these will always be possible.